The Service Desk Administrator Internship Programme 2017 is available at Discovery in Sandton, South Africa. The Discovery Careers are available for those candidates who are willing to get experience through Administrator Internships 2017. Many people are looking for the Service Desk Administrator Job Descriptions, so they should have a look on the details of the training programme. Discovery Learnerships 2017 have also been announced in SA.
The Discovery Jobs are available for interns in South Africa, so you can easily optimize your experience level and skills while working under the team of Discovery Experts. The Discovery Internships 2017 will boost your experience level and you will get more better Administrator Jobs in near future. Discovery Internship Programme 2017 should be availed by interested candidates by forwarding their job application form to the concerned department. The details and descriptions of the job are appended below.
Service Desk Administrator Internship Programme at Discovery South Africa: Discovery Vacancies
Discovery is offering a Service Desk Administrator Internship opportunity in Sandton. The Internship programme is for learners/students who have completed their IT qualification and require work experience.
- Ensure that all queries are logged and recorded within the relevant systems.
- Ensure that all received queries are attended to within the agreed Service Level.
- Ensure that the set performance criteria with regard to quality assurance are met.
- Ensure that all queries are managed effectively within the set time frames so that all calls are resolved in accordance to agreed business processes and standards.
- Investigation and understanding of reported queries to obtain a clear understanding of what the actual requirements are.
- Understand impact of the query to business in order to apply the relevant priority.
- Maintain customer focus throughout the resolution of calls, ensuring that the query is resolved within the shortest possible time.
- On an ongoing basis present a professional image and service delivery to all clients.
- Provide input as required to Team Leaders and Management on optimising internal processes and SLA’s.
- NB: The role is not limited to the key outputs mentioned above
- IT related diploma/degree No experience required
The successful candidate will be required to display the following competencies in this role:
- Excellent verbal and written communication
- Trouble shooting and fault diagnosis
- Analytical and logical thinker
- Ability to deal with difficult clients
- Ability to work under pressure
- Interpersonal skills
- Self-motivated and driven
- Team Player
- Attention to detail
- Good time management
- Ability to build and maintain relationships with key stakeholders
- Strong technical ability
Closing Date: 18 November 2016
How to Apply for Discovery Internships 2017: Service Desk Administrator Jobs in Sandton
If you comply with the minimum eligibility criteria and other essential requirements, you should Click Here to apply online for Discovery Internship Opportunities available in Sandton, South Africa. Discovery is one of the famous companies working in many countries of the world, so you should not miss the internship jobs available at the company.