Latest Customer Services Agent Jobs 2014 are available at Transnet Shipping Pvt Ltd in South Africa. Transnet Jobs in Parktown have been announced by the company, where you can grow your professional career and skills.
Transnet Job Opportunities are available for those candidates, who are willing hard to get experience while doing a job. Hence Transnet South Africa is offering the latest job opportunities for Customer Services Agents, and the interested candidates should have a look on the following job advert to submit their job application form at Transnet Recruitment Centre in Parktown, South Africa.
Various Jobs and Learnership Opportunities are available at the different branches of company. If you are looking for Latest Jobs at Transnet Private Limited Company working in South Africa, you should go to their official site. Otherwise you should go through the below mentioned job details for Customer Services Agents. These jobs can really give you benefit in boosting your experience, expertise and skills.
Transnet Customer Services Agent Jobs in Parktown
- Available to respond to inbound calls e-mails, fax, web-chats and etc.
- Email management and resolution within 48 hours.
- Maintain minimum of 80/20 Service Level on calls.
- Targeted outbound campaigns.
- Knowledge management utilisation.
- First Call Resolution of 80%.
- 80% adherence to schedule.
- Demonstrate the drive to deliver customer service excellence in every action and decision for both internal and external customers.
- Log all customer interactions, queries and requests in CRM system, assign to relevant resolver group if cannot resolve at first level.
- Escalated call identification and follow up.
- Liaise with other support teams, or departments as required to resolve requests/issues in a timely manner.
Ensure queries are resolved within agreed SLA/MTTR.
- Ensure proper ticket logging, recording, notification, escalation, tracking and follow-up of all queries/requests.
- Seeks feedback from customers and display an overriding commitment to customer satisfaction.
- Capacity to reason, learn and solve problems in an efficient and sophisticated manner.
- Able to understand more conceptually demanding ideas and perform complex work as required.
- Operational productivity of 80% and more.
- Adherence to Productivity / internal efficiencies.
- Meet Benchmark standards.
- Adherence to workforce schedule and roster.
- 80% adherence to schedule adherence.
- Maintain acceptable wait and hold time
- Ensure emails are responded with resolution within 48 hours.
Adhering to policies and procedures.
- Applying the correct customer contact script.
- Use of Correct spelling and grammar when communicating with customers.
- Achievement of 80% customer transactional feedback.
- Achievement of 80% dipstick assessments.
- Customer service principles
- Strong Computer literacy – MS Office
- Knowledge of call centre matrix
- Knowledge of logistics industry and customer value chain.
- Customer service quality assurance
- Transnet as added advantage.
- Excellent communication skills
- appropriate written communication skills
- Telephone etiquette
- Customer service skills
- Probing, listening and problem solving
- Time Management
- Service focused
- Team player
- Relevant tertiary qualification/s; ND in Marketing;
- Has developed competencies through experience;
- 2 – 3 years’ call centre experience in freight and/or logistics industry.
CLOSING DATE:05 February 2014
How to Apply for Transnet Jobs in Parktown, South Africa
If you are willing to do a job at Transnet Company South Africa, you should Apply Online for the latest jobs and careers available at Transnet for 2014. Hence if you are eligible to get this job, you must submit your job application at Transnet before the closing date of Customer Services Agents Jobs 2014.