Customer Service Centre Learnerships at Transnet

The Latest Customer Service Centre Learnerships 2014 are available at Transnet in Durban, South Africa. The Transnet SOC Limited has invited applications for the Customer Service Centre Posts, which are lying vacant at their head office in Durban. Customer Service Centre Agents are required at Transnet in Durban, as the positions are lying vacant for interested candidates.

The Customer Service Centre Vacancies are available for serious candidates, and you can have a look on the details of Learnership Programme 2014 at Transnet before applying for the available posts.

By joining the Customer Service Centre Learnership 2014 at Transnet, you may get more better job opportunities and career offers in near future. Hence you should avail the Transet Customer Service Centre Learnerships 2014 by sending your online learnership application form to Transnet. You should also have a look on the details of Customer Service Centre Learnership Programme 2014 to get complete requirements and eligibility criteria provided by Transnet.

Transnet Customer Service Centre Learnerships 2014 in South Africa

Transnet Port Terminals, an operating division of Transnet SOC Limited, requires the services of suitably qualified individuals for the a Customer Service Centre Learnership position at their Head Office in Durban.

The successful candidate will be trained and skilled to act as a key channel of communication for Transnet Port Terminal customers and stakeholders, ensure that all telephone calls, emails and online queries are timeously and effectively dealt with as well as escalate irresolvable queries to the supervisor and relevant business units as required by Customer Service Centre query escalation procedures.

Key performance areas:

actively participate in all training programmes received as well as actively participates and complete the learnership programme inclusive of Portfolio of Evidence

• maximize customer service
• manage customer relations
• promote Transnet Port Terminals services and brand
• support customer service initiatives
• manage customer information flow
• recommend customer service process improvements.

Requirements:

• Matric or NQF4
• relevant Call Centre Diploma or Customer Service/Marketing Diploma or equivalent will be advantageous
• minimum of 6 months call centre experience in an inbound call centre
• must be willing to work shifts, weekends and public holidays at short notice.

Competencies:

• ability to manage conflict
• assertive
• initiative
• perseverance
• self motivated
• attention to detail
• telephone etiquette
• team player
• service orientated
• can-do attitude
• integrity
• willing to work shifts
• ability to work under pressure and stress

How to Apply for Customer Service Centre Learnership Programme 2014 by Transnet South Africa

Please forward your CV via e-mail to: Mandla.hlatikwa@transnet.net

Closing Date: 18 February 2014

NOTE: If you have not been contacted within 1 month of the closing date of this advertisement, please accept that your application was unsuccessful. delivering freight reliably Customer Service Centre Learnership

PREFERENCE WILL BE GIVEN TO SUITABLY QUALIFIED APPLICANTS WITH DISABILITIES WHO ARE MEMBERS OF THE DESIGNATED GROUPS IN LINE WITH THE EMPLOYMENT EQUITY PLAN

Hence if you comply with the eligibility criteria provided by Transnet, you should submit your application for Customer Service Centre Learnerhips at Transnet. These Transnet Learnerships 2014 can boost your knowledge, experience and expertise in the Customer Service Centre Field.